Policy

Table of Contents

Fulfillment, Shipping, and Delivery

You are responsible and shall cover all expenses (including but not limited to taxes, duties, and shipping costs) and clear customs if and as applicable to your Products and their delivery to the Customer.

Hebesprint delivers Products to Customers to most places in the world. There might be some countries or regions we cannot deliver to because of international legal restrictions or shipping carrier limitations.

Our fulfillment process may become unavailable and Hebesprint shall not be held liable for failure to perform if:

– Any external causes such as accidents, unforeseeable government measures, pandemic, fire, flood, “acts of God”, or other actions or events beyond our reasonable control occur;
– The ordered Products you warehouse at our facility are out of stock;
– There’s a wrong, invalid, or misspelled delivery address indicated on the order;
– The order contains items other than the Products warehoused.

Additionally, there may be limited availability of fulfillment on certain local holidays and high-volume shopping days including, but not limited to, Thanksgiving Day, Christmas Day, New Year’s Day, Black Friday and etc.

By using our Services the User agrees that some Products can be packaged and shipped separately and the User will cover all shipping costs associated with the Products.

We suggest Merchants notify customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order. Tracking numbers will be available after an order has been processed from 5 to 7 business days.

Tracking numbers will be automatically sent to customers via the email provided in their order and updated to our Customer Support Service – Hebecares.

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the merchants may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 45 days since the order was processed the merchants may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. 

Hebesprint is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

Order Modification Policy

Any requests for cancellations, changes on products and shipping details may neeed to satify the following time frame:
– Cancellations must be made within 6 hours from the time that an order was placed.
– Product information changes must made within 9 hours from the time that an order was placed.
– Shipping details changes must be made within 24 hours from the time that an order was placed.

After 24 hours have elapsed, any modifications may not be accepted. You can make other modifications inside the Hebesprint website or notify the Hebesprint Support Team to make an order modification or cancellation requests.

Payment Policy

Due to limited production capacity, all payments for orders must be completed within 24 hours from the time the order is received. Sellers that fail to pay for pending orders within 24 hours must cease selling immediately or will be banned.
If a customer refuses to pay taxes or duties owed upon the order’s arrival in the destination country, Hebesprint may not reship or refund the order.

Refund & Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address: If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be disposed by the local post office. Therefore, you may need to pay for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Returned by Customers: It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.

For further inquiries, please contact us at info@hebesprint.com

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 15 days are eligible for returns or exchanges. Once 15 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Design Uploads

Hebesprint is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by a merchant. We are not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.

ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS

Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the Merchants. Hebesprint is not liable for losses related to the seizure of goods by international customs regulations and may not guarantee delivery time for those shipment.

We do not accept manufacturing and shipping products that infringe on intellectual property rights

 

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