Terms and Privacy

Table of Contents

Privacy Policy

Welcome to Hebesprint’s Privacy Policy!
HEBESPRINT VIETNAM CO., LTD (“we”, “”our””, “us”, or “”Hebesprint””) respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (https://hebesprint.com) and our print-on-demand services (collectively, “Services”). By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy.

1.1. Information collected about Users and Merchants.
When you become a User and it is necessary to fulfil our contract with you for the aim of providing, supporting or enhancing our products and Services, we will confirm your idetify, contact you and provide customer support (containing via e-mail, in the comment section of our website or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
– Name (or/and Company name);
– Age;
– Phone number and Email address;
– Shipping information;
– Payment and billing information (payment method details, first and last digits of your payment card);
– Order handling details.

By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage). Learn more about how we use cookies on our website and how to opt out of interest-based advertising by clicking Cookie policy.

As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:

– How and when you access your account;
– Information about the device and browser you use;
– IP address and device data.

If you have given your consent when registering your account, when sharing your email address or other personal data with us to receive any other information (for example, shipping time updates), we will process your email address to send you the informative and/or promotional materials. At any point in time you can stop receiving the above-mentioned information in our email footers or if you wish to contact Hebesprint regarding your personal data or this Privacy Policy, please contact us at info@hebesprint.com.

1.2. Information collected about Merchants’ customers

Where we act on a Merchant’s behalf to fulfil an order with regard to the Merchant’s customers (i.e. an end user of our Services), we are a data processor and we collect information relating to the Merchant’s customers, such as personal data relating to the end user of our Services, any personal data in the printing content (where applicable), personal data revealed during the use of any Hebesprint services, including name, email address, phone number, shipping address, and other information about the Merchant’s customers.

If you are a customer of the Merchant (an end user of our Services), the Merchant is the data controller with regard to your personal data and should provide you the information on how your personal data is collected and processed when using our Services. Please read the Merchant’s privacy policy for further information. The Merchant is your contact for any questions you have about how it handles your personal data.

2. Share information with third parties

So as for Hebesprint to provide you with our Services, we work with third parties (“Third Party Service Providers”) with whom we share personal data to support these Services.

Your email address and other contact details you have provided to us and your messages to our customer service is shared with email distribution, and content delivery services as well as customer support system providers.

Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors.

Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services.

Information on your account, purchases and preferences can be shared with marketing services.

Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.

We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s, lawful interests. We will also disclose your information to third parties in and outside your country only to the extent allowed by applicable law, including:

– To a prospective purchaser or purchaser that acquires all or substantially all of us or our business;
– To a third party in the event that we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business;
– To a third party if we sell, buy, merge or partner with other companies or businesses, undergo a reorganisation, bankruptcy, or liquidation; or otherwise undertake a business transaction or sell some or all of our assets. In such transactions, your information may be among the transferred assets.

3. Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Hebesprint account, limit access to your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information.

Cookie policy

Hebesprint’s website uses cookies. If you have agreed, in addition to mandatory and performance cookies that ensure the functioning and aggregated statistics of the website, other cookies for analytical and marketing purposes may be placed on your computer or other devices from which you access our webpage. This Cookie Policy describes what types of cookies we use on our website and for what purposes.

We use different types of cookies to run our website. The cookies indicated below may be stored in your browser.

Mandatory and performance cookies: These cookies are necessary for the website to function and will be placed on your device once you access the website. Most of these cookies are set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. These cookies provide a convenient and complete use of our website, and they help users efficiently use the website and make it personalized. These cookies identify the user’s device insofar, so we would be able to see how many times our website is visited, but do not collect any additional personally identifiable information.
Analytical cookies: These cookies collect information about how users interact with our website, for example, to determine which sections are most frequently visited and which services are most often used. The collected information is used for analytical purposes to understand the interests of our users and how to make the webpage more user friendly. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Marketing and targeting cookies: These cookies collect information about how users interact with our website, for example, to determine which sections are most frequently visited and which services are most often used. Before you agree to the use of all cookies, Hebesprint will only collect anonymous data regarding the access of Hebesprint’s website. The collected information is used for analytical purposes to understand the interests of our users and how to make the webpage more user friendly. For analytical purposes, we may use third-party cookies. These cookies are stored permanently on the user’s device.
Third-party cookies: Our website uses third party services, for example, for analytics services so we would know what is popular in our website and what is not, thus making the website more usable. You can learn more about these cookies and their privacy policy by visiting the websites of respective third parties. All information processed from third party cookies are processed by the respective service providers. At any point in time you have the right to opt-out from data processing by third party cookies.

For example, we may use Google Analytics cookies to help measure how users interact with our website content. These cookies collect information about your interaction with the website, such as unique visits, returning visits, length of the session, actions carried in the webpage, and others.

We may also use Facebook pixels to process information about user’s actions on our website such as visited webpage, user’s Facebook ID, browser data, and others. The information processed from Facebook pixels are used to display you interest-based ads when you are using Facebook as well as to measure cross-device conversions and learn about users’ interactions with our webpage.

When visiting our website, you are presented with an informative statement that the website uses cookies and asked for your consent to enable cookies that are not mandatory and performance cookies. You can also delete all cookies stored in your browser and set up your browser to block cookies being saved.

If you want to revoke your consent to save cookies on your device, you can delete all cookies stored in your browser and set up your browser to block cookies being saved. 

For further information: https://support.google.com/analytics/answer/181881

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